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Or call our Customer Service team on 03 9000 0654

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Friday to Saturday 9am-5pm AEST

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The Memo

Once your order has been dispatched from The Memo, you will receive an email with your tracking number.

Once your order has been dispatched from The Memo, you will receive an email with your tracking number.

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Shipping & Delivery

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Terms & Conditions

Pre-Orders

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Changes To Orders

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Packaging, Gift Wrapping & Cards

Same Day Dispatch

Delivery Times

3 Hour Delivery

Bulky Goods

Australia Post Calling Cards Update

Specifics On Delivery Guidelines

Authority To Leave (ATL)

Shipping To Multiple Addresses

How Do I Chose Click & Collect?

How Do I Book A Curbside Pickup?

How Long Do I Have To Collect My Click & Collect?

Can Someone Else Collect On My Behalf?

How Do I Know My Order Is Ready?

What Happens If My Items Are Unavailable?

What Hours Can I Collect My Order?

Click & Collect

Returns & Exchanges

How To Return An Item

Exclusions & Exceptions

Exchanges

Store Credit

Refunds

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Sale Items

In-Store Purchases

Happiest Baby Snoo 30 Day No Risk Trial

Babybee Pram 9 Month Returns Policy

Consumer Guarantees

Payments & Security

Using A Third-Party Gift Card

How Secure Is My Payment and Personal Information?

What Is The Memo's Privacy Policy?

How do I get started building my Gift Registry?

How do I add products to my Gift Registry?

Can I add Gift Cards to my Gift Registry?

When is the best time to set up my Gift Registry?

What date should I choose?

Can someone help me navigate what I should select for my Gift Registry?

Can I add or delete items from my Gift Registry?

How do I change my delivery address/and or occasion date?

Can I return an item that I was gifted if I don't like it?

Can friends and family who live overseas purchase from my Gift Registry?

When will my gifts be delivered?

What happens if an item on my Gift Registry goes out of stock?

How are gifts wrapped and delivered?

How do I know who gave me what?

Do you ship internationally?

Can I shop directly from my Registry?

How can I share my Registry?

Can friends still purchase gifts after the event date?

What is a Post-Purchase Registry Discount Code?

When will I receive my Post-Purchase Registry Discount Code?

Can I use a Gift Card with my post Registry 15% off code?

How do I find a Registry?

Can I buy multiple gifts?

Can I buy items that are not on the Registry?

What forms of payment do you accept?

Will my gift be wrapped?

Can I leave a gift message?

I've placed an order from a Gift Registry but haven't received it yet.

Can you purchase from a Gift Registry if I live overseas?

Gift Registry FAQ

The Memo Gift Card

I'm TTC, what do I need to know?

I'm pregnant, what should I learn?

What do I need to know about giving birth?

How do I prepare for postpartum?

What can I learn about breastfeeding?

Learn About Your Parenting Stage

How to choose my perfect pram?

What is the best baby monitor for me?

What's the right baby carrier for me?

Help me find the best travel stroller

What baby bottle should I choose?

I want to learn more about dummies

How do I choose a maternity bra?

How to choose the perfect breast pump for me?

Do I need a bottle warmer?

How to choose a pregnancy pillow?

What are the most popular items to put on my Gift Registry?

Shopping Guides

Having a baby? Start here

Tick off your list!

Getting Started

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