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Gift Registry FAQ

How do I get started building my Gift Registry?

We are currently reworking our registry experience, as such, no new registries can be created from 21st May 2025 until October 2025. In the meantime, we recommend MyRegistry.com where you can add The Memo products.

How do I add products to my Gift Registry?

Make sure you are logged in. Then use the Gift icon to add items to the registry. Gifts can be added from any collection page, or from any product page.

Can I add Gift Cards to my Gift Registry?

We are currently working on a solution for adding Gift Cards to your Gift Registry. Stay tuned!

When is the best time to set up my Gift Registry?

Start setting up when it suits you! We recommend sending your Gift Registry to your friends and family 4-6 weeks prior to the date you'd like to receive everything. It's always a good idea to send a confirmation reminder to your friends and family th

What date should I choose?

Choose a date you would like your registry open until. Friends and Family often can buy gifts at the last minute and for this reason, they can continue buying gifts from your Registry 30 days after this date. 30 days after your selected date, your re

Can someone help me navigate what I should select for my Gift Registry?

Absolutely, we’re here to help! Get in touch at [email protected] or send us a Live Chat! You can also visit us instore.

Can I add or delete items from my Gift Registry?

Yes, you can make as many changes as you wish and your Gift Registry will update. If an item has already been purchased and you no longer wish to receive it, please contact our customer service team here and they can help find another suitable option

How do I change my delivery address/and or occasion date?

Click here to log into your Gift Registry to change these details under Account.  Please note changes to delivery address and delivery date can be made no later than 7 days before your original ideal delivery date. A delivery address must be entered,

Can I return an item that I was gifted if I don't like it?

For Gift Registries, we offer gift credit to the Registrant. Simply follow our return process.

Can friends and family who live overseas purchase from my Gift Registry?

Yes, share the love! Please note the gift will only be able to be sent to an Australian address. You will need an Australian Billing Address for Checkout, so we suggest they use the Registrants Shipping Address.

When will my gifts be delivered?

Each time a friend or family member purchases a gift from your Registry, it will be sent directly to you at your nominated address.

What happens if an item on my Gift Registry goes out of stock?

We do our best to stay in stock but unfortunately due to some instances an item you have selected may not be available to purchase for a period of time. This item will display as temporarily unavailable to your friends and family, but as soon as the

How are gifts wrapped and delivered?

Gifts are delivered directly to the Registrant’s address each time a gift giver purchases you a gift. We wrap the gifts in tissue and attach a greeting card with the gift giver's message. You will receive an email with the tracking link once the orde

How do I know who gave me what?

Log into your Gift Registry Account and in the menu, select Gift Tracker which will give you an overview of gifts and gift givers.

Do you ship internationally?

Not at this time.

Can I shop directly from my Registry?

Yes, absolutely.  If you are wanting to purchase an item from your Registry you will see a button in Manage Registry called Add to Cart.  As you receive a 15% post Gift Registry discount code which is sent to you after your nominated ideal delivery d

How can I share my Registry?

Click Share Registry in your Gift Registry Account navigation bar and you will have the option of entering your friends' email addresses which will send them all the information on how to shop from it, including the unique URL and password to shop fr

Can friends still purchase gifts after the event date?

Yes, friends and family still can make purchases after the nominated date for two weeks. Please note that your friends will not be eligible for the 15% post purchase discount, this discount is linked directly to your personal account.

What is a Post-Purchase Registry Discount Code?

As a thank you for setting up your Gift Registry with The Memo and to help you tick off your list, you will receive a unique 15% discount on any unpurchased items on your Registry. This code can be used, by the Registrant, on their remaining items, o

When will I receive my Post-Purchase Registry Discount Code?

You will receive this in your inbox after your Registry has closed- typically within 24-48 hours.

Can I use a Gift Card with my post Registry 15% off code?

Please note that Gift Cards are not in conjunction with your unique 15% post purchase discount and can not be used together in the one transaction.  Please place two separate orders, one using your Gift Card Value, and the other with your unique disc

How do I find a Registry?

You can search for a Registry either by Full Name or a direct URL that has been given to you here. Please note that due to privacy reasons, all Registries are protected by a password that only the Registrant has access to. Please speak to your friend

Can I buy multiple gifts?

Yes, absolutely! Add as many gifts as you would like to your cart and go through the usual check out process.

Can I buy items that are not on the Registry?

No, this is not possible, even if they are for you. If you would like to buy another item for yourself or your friend, please purchase this through the store and not the Gift Registry page.

What forms of payment do you accept?

We accept VISA, Mastercard, AMEX, Diners, PayPal, Afterpay and Klarna.

Will my gift be wrapped?

As part of our environmental commitment we use recycled tissue to wrap gifts and attach free greeting cards to each gift. Some items that are larger may not be able to be wrapped due to their size however we do our best to ensure that the unboxing ex

Can I leave a gift message?

Absolutely, you will be prompted to leave a message whilst checking out.

I've placed an order from a Gift Registry but haven't received it yet.

Gifts from a Registry are sent directly to the Registrant by the nominated date they have requested, along with your gift note.

Can you purchase from a Gift Registry if I live overseas?

Yes! Super easy, your billing address will be your international home address but the delivery address will be your friend's (which defaults to The Memo’s address due to privacy reasons).