Consumer GuaranteesUpdated 2 months ago

As a consumer you are entitled to the benefit of consumer guarantees in respect of items purchased from the memo that cannot be excluded under the Australian Consumer Law. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.

Where an item is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer warranty may not apply, and the memo may not provide a refund, exchange or repair. The Memo will require an original proof of purchase before providing a remedy under the Australian Consumer Law.

Consumer guarantees cannot be excluded and are in addition to any manufacturer warranties or extended warranties purchased or given to you.

Where your rights under the Australian Consumer Law do not apply but the item is covered by a separate manufacturer's warranty, you may need to seek a remedy from the manufacturer directly in accordance with the manufacturer's warranty. The memo can put you in touch with the manufacturer should you have any questions regarding manufacturers warranty and return policy, such as the assessment process, required repair works and indicative repair times.