As part of your shopping experience with The Memo, you have 30 days from your purchase date to make a return or exchange (some exclusions apply). You will be eligible for Refund, Exchange or Store Credit if your item is in a new, unused and resalable
Step 1 – Write to our team at [email protected], so we can approve your return and send you a pre-paid return label. This step is important, as returns without an authorisation will not be accepted. Step 2 – Package your item carefully and attach
The below items are not eligible for a return. Cots. Bassinets. Mattresses. Play Mats. Furniture. Intimates. Breast Pumps & Accessories. Personalised products. Prams & Strollers*. Car Seats. Capsules. Vitamins & Consumables. WHEN Fertility Egg Count
Please note that exchanges are subject to stock availability. If there is no longer stock available, we’ll advise you to choose an alternative item, or select store credit or (if eligible) a refund. We will honour the promotional price for the same i
Store Credits are issued for the amount paid (less any discounts). Your credit will be emailed to you in the form of a digital Gift Card, once your return is processed. This is valid for 3 years after the date of creation, so you’ll have plenty of ti
Online refunds incur a $14.95 return delivery fee which is deducted from your refund.
Gifts purchased from your Gift Registry can be returned in line with our 30 day return policy, for an exchange or store credit. The purchaser of this item will not be notified should you wish to return an item.
From time to time we might run promotions that have different return conditions. See our T&Cs for any current promotions. Please choose carefully as sale items cannot be returned for refund, exchange, or store credit, unless faulty. For faulty items,
Purchases made at a The Memo retail store must be returned to the store. Please note that our store returns policies may differ from our online returns policies. Make sure that you ask the store if you have questions about their policy. You may retur
Your SNOO Smart Sleeper comes with Happiest Baby’s free returns policy and a worry-free, 30-day trial. If within 30 days of receipt of your SNOO, you are dissatisfied with your purchase, you may return it for a full refund of the purchase value. To b
Your Babybee Pram comes with free, 9 month returns, granted the product is in its original condition, with all packaging intact. Refund will be for the original purchase price of the pram and any accompanying accessories or spare parts purchased in t
As a consumer you are entitled to the benefit of consumer guarantees in respect of items purchased from the memo that cannot be excluded under the Australian Consumer Law. In accordance with Australian Consumer Law, if the item has a major failure, y