Shipping & Delivery

Same Day Dispatch

Orders received before 12pm AEDT, Monday to Friday (excluding public holidays and promotion periods) will be dispatched from our warehouse on the same day.

Delivery Times

We offer multiple methods of shipping in Australia. Please see the table below for further details that reflect the delivery timings of Australia Post and Couriers Please. Delivery Location. Standard Shipping. Express Shipping. Capital Cities. 2-4 Bu

3 Hour Delivery

If you need an order super fast and live in an eligible postcode (approx 50 kms of one of our stores- link), we offer 3 Hour Courier Delivery, powered by Rendr. Delivery timeframe: the 3-hour window begins once your local store is open and able to fu

Bulky Goods

Bulky goods mean big items that due to their size and weight, require specialised delivery services. They include Cots, Mattresses, Bassinets, Nursery Furniture, Rugs and Mirrors. Bulky goods delivery fees: approximate delivery rates are calculated a

Australia Post Calling Cards Update

From 26 June, parcel receivers who have registered with MyPost will be updated about their parcel with digital notifications*. If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS*. If your parcel has not been succ

Specifics On Delivery Guidelines

We offer multiple methods of delivery in Australia. Orders received before 12pm AEST, Monday to Friday (excluding public holidays and promotion periods) will be dispatched from our warehouse that day. We aim to deliver all orders within the estimated

Tracking

Once your order has been dispatched from The Memo, you will receive an email with your tracking number.

Authority To Leave (ATL)

To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected 'authority to leave'. If you select ‘authority to leave’, you understand and agree that this gives us and/or our co

Shipping To Multiple Addresses

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.